The Intersection of Empathy and Efficiency
Whether it is a patient walking into a waiting room or a user logging a support ticket on a health app, the first interaction sets the tone for the entire care journey.
In healthcare, “admin” is never just admin. A missed email can mean a missed diagnosis. A brusque receptionist can cause a patient to cancel their treatment.
We understand that Patient Operations requires a unique blend of skills. It requires the emotional intelligence to de-escalate anxiety, the discretion to handle sensitive data (GDPR), and the technical ability to navigate complex medical software.
We don’t just find people who can type. We find people who can care. We recruit the hybrids who can juggle phone lines, manage referral letters, and keep a waiting room calm—without ever losing their professional composure.
Specialist support roles
We recruit for permanent, contract, and remote roles across private practice, hospitals, and digital health platforms.
Our network covers:
- Medical Receptionists
The “face” of the clinic. Front-line staff for private GPs, dental practices, and specialist centres. - Medical Administrators
Back-office specialists managing letters, referrals, data entry, and typing away from the front desk. - Clinic Coordinators
Senior administrative roles managing complex patient pathways, consultant diaries, and surgical bookings. - Patient Support Agents
Remote or hybrid staff handling inbound queries (chat/email) for Digital Health apps and telemedicine platforms. - Medical Secretaries
Specialists in medical terminology and consultant support. - Practice Managers
Operational leaders responsible for CQC compliance, staff rotas, and facilities management.
Vetting for systems and soft skills
We look for candidates who can hit the ground running. Our screening process focuses on the specific technical and emotional demands of a healthcare environment.
Our vetting process can include, as required:
- Systems Knowledge
We map candidates by the software they know (e.g., Heydoc, Semble, Pabau, Cliniko, Zendesk) to reduce your training time. - Communication Style
We test for empathy in both verbal (phone/face-to-face) and written (email/chat) communication. Can they explain complex issues simply and warmly? - Confidentiality
We test understanding of GDPR and patient data protection principles. - Resilience
We interview specifically on how candidates handle stress and difficult patients to ensure they have the resilience for a high-pressure medical environment. - DBS Status
Ensuring candidates have (or are eligible for) appropriate Disclosure and Barring Service checks.
We save you the time of interviewing candidates who look good on paper but don’t fit the room.
For candidates: a career in care
Are you a Receptionist or Administrator looking for a role with more meaning?
Working in healthcare offers a sense of purpose that you don’t get in a standard office job. You aren’t just filing paperwork; you are helping people access care.
Whether you prefer the buzz of a busy hospital reception or the focus of a remote patient support role, we work with employers who value their support staff. We offer access to roles with genuine career progression (e.g., into Practice Management) and professional working environments.
We recruit for:
- Private Clinics & Hospitals
- Digital Health & Telemedicine Apps
- Dental & Orthodontic Practices
- Mental Health Centres
Common questions about Support Recruitment
What is the difference between a Receptionist and an Administrator?
Receptionists are generally “front-of-house,” dealing with face-to-face patient interaction and running the physical waiting room. Administrators are usually back-office or remote, focusing on data, typing, phone lines, and digital support tickets. We can help you decide which role you need.
Do you recruit remote staff?
Yes. Since the rise of Digital Health, many of our clients operate “virtual” support teams. We can find you experienced remote workers who are self-motivated, tech-savvy, and have the correct home-office setup.
Do candidates need medical experience?
It is preferred, but not always essential. We often place candidates from high-end hospitality (e.g., 5-star hotels) or cabin crew backgrounds because they possess the elite level of customer service and resilience that translates perfectly into private healthcare.
Can you find staff who know our specific software?
Yes. If you use Heydoc, Semble, Cliniko, or Salesforce, let us know. We specifically search for candidates with prior experience in your system so they can become productive on day one.
